Terms of Service
Last updated: March 8, 2026
1. Acceptance of Terms
By accessing or using the Aenoxa Pulse point-of-sale platform (the "Service"), operated by Aenoxa, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including merchants, employees, and administrators who access the Service.
2. Description of Service
Aenoxa Pulse is a cloud-based point-of-sale and business management platform designed for retail stores, cafes, restaurants, and other businesses. The Service includes point-of-sale transaction processing, inventory management, sales analytics, customer relationship management, multi-store dashboards, staff access controls, and integrations with third-party payment gateways. We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.
3. Account Registration
To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. Each business account may have multiple users with role-based access permissions. You must be at least 18 years old to create an account.
4. Payment Terms
Paid plans are billed on a monthly or annual basis as selected at the time of subscription. All prices are listed in Indonesian Rupiah (IDR) and are exclusive of applicable taxes. Payments are processed through our integrated payment partners. Annual plans receive a discount as displayed on our pricing page. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. Refunds are not provided for partial billing periods. We reserve the right to adjust pricing with 30 days prior notice.
5. Acceptable Use
You agree to use the Service only for lawful business purposes in compliance with all applicable Indonesian laws and regulations. You may not: (a) use the Service for any illegal or unauthorized purpose; (b) attempt to gain unauthorized access to any part of the Service or its related systems; (c) transmit malware or harmful code; (d) interfere with the Service's performance or other users' access; (e) resell, sublicense, or redistribute the Service without our written consent; or (f) use the Service to process transactions for prohibited goods or services.
6. Intellectual Property
The Service, including its software, design, logos, trademarks, and all content, is the exclusive property of Aenoxa and is protected by Indonesian and international intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your business operations. You retain ownership of all business data you input into the Service.
7. Data and Privacy
Your use of the Service is also governed by our Privacy Policy. We process business transaction data, inventory data, and customer data as necessary to provide the Service. You are responsible for ensuring that your collection and use of customer data through the Service complies with applicable Indonesian data protection regulations, including UU PDP (Undang-Undang Pelindungan Data Pribadi).
8. Limitation of Liability
To the maximum extent permitted by Indonesian law, Aenoxa shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim. The Service is provided on an "as is" and "as available" basis.
9. Termination
Either party may terminate this agreement at any time. We may suspend or terminate your access to the Service immediately if you violate these Terms, fail to pay applicable fees, or if required by law. Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days of termination, after which we may delete your data in accordance with our data retention policies.
10. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should discontinue use of the Service.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising from or related to these Terms or the Service shall be resolved through the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan), unless the parties agree to alternative dispute resolution through the Indonesian National Arbitration Board (BANI).
12. Contact Information
For questions about these Terms of Service, please contact us at: Aenoxa. Email: christopher@aenoxa.com. Phone: +62 817 712 289.